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Effective Immediately West Shelby’s Lobby is temporarily CLOSED

This closure is a proactive and protective measure implemented by West Shelby Water District officials amid the COVID-19 outbreak.

Customers paying by check or money order may use the drop box located at 137 Citizens Blvd. You may also pay by debit or credit at www.westshelbywater.org or by phone at 502-722-8944. Documents may also be left in the drop box. We are sorry for any inconvenience.

Although your payment will still be due, Late fees and disconnects are temporarily halted and payment plans are available.

Well wishes to you and your family.


The look of your bill is about to change

The look of your bill is about to change! We are installing new billing software that will be giving you more flexibility to make online payments and view your billing history. Please click on this link to view a sample of what your new bill will look like and check back often for more information regarding your upcoming billing changes.


Our History

Established in 1965, West Shelby Water District (WSWD) provides potable water to over 2,100 customers in western Shelby County.

With no internal water supply of its own, West Shelby purchases all of its water. Originally all of the water came from the City of Shelbyville, Kentucky, whose source is the Guist Creek Reservoir. Due to population growth in the 1980's throughout the District, an additional source of water was established in 1990. This source was the Louisville Water Company that obtains its water from the Ohio River.

Simplify your life...

Register to use the Customer Portal through the “Pay Your Bill Online” link and make paying your bill easier than ever!

  • Set-up electronic billing notifications
  • Manage and pay multiple accounts
  • Set-up and manage monthly AutoPay
  • Make a one-time payment

There is a fee charged by the merchant company for paying online but, we also offer automatic bank draft through our office for free!